To put it simply, photos displayed on screen do not require a high resolution to appear crisp and clear where as photos printed on our products do require a high resolution to print well. Your file should meet these minimum requirements, without large areas of white around the image. Small web images/thumbnails saved off of sources such as Facebook, will not print well and we recommend against using them.

Photo Requirements:

Minimum size needed - 4.7 Megapixel

• File Size as JPEG/JPG - Minimum of 672 KB
• File Size as PNG - Minimum of 5.45 MB
• Other file types, such as PSD, AI, PDF, and EPS are acceptable so long as they meet the minimum in megapixels.

• We CANNOT reproduce copyrighted photos and images unless you are the copyright holder.
• PersonalThrows.com reserves the right to refuse any objectionable material. We will not reproduce materials that are deemed by our staff to be offensive or obscene.

Here are some guidelines to know if your photo is perfect for our products:

• High contrast - A nice, high contrast photo will always work best. If there is a good delineation between highlights and shadows, good detail in the subject and a balance in contrast, your blanket or wall hanging will turn out beautifully.
• Large Subject Matter- If your subject matter (a person, a pet, a building, etc) takes up the majority of the photo, you will be able to see more detail and the colors will be more vibrant and true-to-life. If the subject is too small, you might consider cropping the photo so that the subject takes up roughly 60-80% of the image.
• Old Photos - While we can certainly make your product from any photo, older photographs are not always the best choice. They can be faded or the color can change over time. For best results, pick the clearest, most color-rich older photograph you have.
• Focus- please make sure that the photo you send is in focus. We can do minimal sharpening, but a crisp photo will always work best
• Black & White Photos - We can create your product from a black and white photo. No problem!

If you're concerned about the quality of your image being good enough for print, you may email it to contact@personalthrows.com for a free consultation. We highly encourage our customers to do a bit of investigation on whether or not their image is workable before submitting an order. However, if you're concerned and submit the image without checking with us first, you will be responsible under our Image Acceptance Policy if your order ends up with poor quality because of the image you submit.

If you signed up with an account on our site, you may check the status of your order by logging in.  Click the "Account" link at the top right hand side of our site to check your orders status.  Shipped orders should be marked as shipped, and they should be updated with a tracking number.

You will also be sent a shipping confirmation email automatically when your order ships, regardless of whether or not you signed up for an account with our site.

If the production period for your order has passed (this is indicated on the product page) and you still have not received a shipping confirmation email, we ask that you check your spam folder.  If it still appears the order hasn't shipped, then please reach out to us at contact@personalthrows.com.

This is difficult to do and is part of why recommend that you double check your order before you submit it.  Be advised that if it is 1 business day past an order being placed we are unable to cancel or remove items from it.

If your order has just been placed and corrections need to be made, you can call us at 1-866-678-6933 or email us at contact@personalthrows.com and our staff will be happy to assist you.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

NOTE: Some shipments, such as Standard International shipments, are not trackable.

If you're not sure whether your order has been shipped, check the status of your recent orders in My Account / Order Status.

UPS

• Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
• Phone: 1-800-742-5877

U.S. Postal Service

• Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm

FedEx

• Package Tracking: http://www.fedex.com/us
• Phone: 1-800-463-3339

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Depending on the combination of items you ordered, some items may have shipped separately.  This is because some of our products are fulfilled at different locations, and cannot be shipped together.  For example, jacquard woven products ship from a different facility from the rest of our products – an order for a Polar Fleece Blanket and a Jacquard Woven Blanket would be split up into two separate shipments for this reason.

In any case, if an item is missing from your shipment, we ask that you reach out to our customer service department at 1-866-678-6933 or contact@personalthrows.com for further assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

The requirements require that the image is either sized to the edges of the layout, or that there is some kind of fill (either a background color or pattern) behind your image if it does not scale to the edges of the layout.

Many of our products display a faint, dashed green line on the design tool – this is referred to as a safe zone.  It must be respected in concern to any product that it displays for on the design tool.

For blankets and towels:

If you want your photo to print edge-to-edge on the blanket, then it must scale to or past the boundaries of the design area. Leaving small areas unfilled isn't acceptable. This method will also result in 1-3 inches on edge edge of the image displayed being cropped on the final blanket.

If you want your layout to have a border color or pattern, the image must be scaled within the boundaries safe zone. The area behind your image must be filled with a background color or pattern of some kind.

All text or similarly important elements (such as logos), must be contained within the safezone. If you place them outside of this area, it increases the likelihood that they will end up being cropped off (either partially or entirely) on the final blanket's layout.

Leaving any area of the layout unfilled is ill-advised and will result in your order's production time being delayed as our art team will reach out to you to suggest corrections.  The length of the production delay will depend on how quickly you respond and agree to a solution.

1. Using the design tool. Upload on design tool after clicking on "Customize" Button from product page
   
   
2. Online upload (full design by PersonalThrows design team) :
   Just choose the option of "I want your art team to make it for me." to have us do all the work for you and use upload option on the product page by clicking on browse, and clicking on add to cart after reviewing all chosen options (which help us determine how would you like your image setup)
   
   
3. Email (full design and setup by PersonalThrows design team) :
           After selecting the option of "I want your art team to make it for me.", choose the "Email Later" option under "Sending Image(s) by", choose other options for personalization and click add to cart. Checkout to finish your order. Wait for the confirmation email to arrive in your email inbox. Meanwhile, download and save the photo you wish to send in an easy to find location on your computer . Reply to the email confirmation with image attached and we will take care of the rest. Alternatively, note down your order# and send a separate email to contact@personalthrows.com with image attached and order# in the subject line. Do include any comments, special instructions before you send the photos to us.
   
   
4. Send by Mail :
   Finish the order and send photo by mail to below address with order# included somewhere with photo so that we know which order to make it link with:
   
   PersonalThrows.com
   6835 Shiloh Road East
   STE C4
   Alpharetta, GA 30005

Yes, we ship worldwide. We ship internationally via UPS, FedEx or DHL based on your location. You can reach our customer service department at +1-866-678-6933 or via email at contact@personalthrows.com to get more information about international shipping. You can always choose expedited processing option to get your order processed sooner than others in the lineup.

Please create an account by clicking the "Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping charges are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Once the payment has been processed your custom made personalthrow product is send to production and is ready to shipout in time frame between 7 business days to 4 weeks depending on the product you have ordered and the time of the year. Please refer the product details page for the specific leadtime for the item you wish to order. If you have any further questions about shipping times, please feel free to contact customer support at 1-866-678-6933 (toll free) or write us an email at contact@personalthrows.com and we will be happy to assist you.

Please see our Terms & Conditions for complete details regarding our return policy.

There is no sales tax charged for any state in USA, except for Georgia. We are required to charge GST(4%) on all orders shipping within the state of Georgia. All applicable taxes will be shown to you when you checkout before you place your order.

Click the "Account" link at the top right hand side of our site to print invoices.

Any credits issued usually take 7-10 business days to process from the time they are issued.

Your credit card will be charged when you check out. This is done to achieve the high security standards we follow dealing with our customer's financial and personal information. If you have any questions or concerns in this regard, please contact customer service at 1-866-678-6933 (Toll Free).

1. Click the "Account" link in the upper right corner.
2. Click "Create account".
3. Enter your information and click "CREATE".

Click the Account link at the top right hand side of our site to edit your account information.

Shipping will be calculated at checkout.

Click the "\Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot Password". This Link will Take you to a form where you can reset your account's password.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Click here to view our Return Policy.

How do I order by Phone?

To place your order over the telephone, simply call 866 678 6933.
One of our experience customer service team will be happy to take your order

What are your Business Hours?

You can call us anytime Monday to Friday 9am - 5pm, EST.

Can I call after Hours?

Outside of opening hours please leave an answer phone message and one of
our team will be happy to call you back the following day.